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Billed for returned equipment and unable to access online billing information

Billed for returned equipment and unable to access online billing information

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Contributor Kddady
Contributor
Posts: 3
Registered: ‎12-27-2014
We received an e mail bill with a ridiculous balance.
All equipment was returned in the packaging sent to us by Verizon at a USPS location .
Very disappointed .
2 REPLIES 2
Moderator Moderator
Moderator
Posts: 9,154
Registered: ‎03-18-2013

Hi Kddady,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Contributor Kddady
Contributor
Posts: 3
Registered: ‎12-27-2014
I hope that this will be resolved promptly. After canceling our residential services with Verizon the customer service and information has been very poor. They should contact us via e mail on file immediately
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