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Billing Complaint-- NEED RESOLUTION NOW!!

Billing Complaint-- NEED RESOLUTION NOW!!

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Contributor ssutton20772
Contributor
Posts: 2
Registered: ‎06-14-2012
Message 1 of 2
(960 Views)

{edited for privacy}

 

 

To Verizon Management:

 

This letter is to report an unending issue with my account (which is now closed) and a request for a fair and equal settlement of this account. 

 

In November 2011, I requested a change in my account because my bill was too high ( $225 per month) for me to manage.  I contacted Verizon and had the opportunity to deal with a very professional and nice representative.  He took care of changing my plan to a more reasonable and affordable plan.  The next month I noticed that my monthly amount didn't’t change and I was paying about the same.  I contacted Verizon and reported this issue and another helpful representative, Mr. Wiley, took my complaint and put my account on hold due to “system issue” and informed me that I didn't’t have to pay my bill.

 

As time went on, I continuously contacted Mr. Riley via email (attached) or by phone with a random rep and it was told to me repeatedly that I did NOT have to pay my bill.  Therefore,  by February 2012, I ended up with a high balance.  As it stands today, I owe over  $1100.

 

I tried to make payment as much as I could with a loss of income.  As of right now, I’m still struggling to pay this balance.

 

Is there anyway this remaining balance can be negotiated or compensated for all the miscommunication that I had to go through over the last 9 months? As the customer, I wanted to check my boxes and continue communicating with your organization because I didn’t want to end up with this enormous bill amount.

 

Please advise me on next steps. My contact information is listed below.

 

Best Regards,

 

 

Susan P. Sutton

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2
(828 Views)

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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