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Billing Dispute

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AmitB
Contributor
Contributor
Posts: 1
Registered: ‎05-13-2013

Billing Dispute

Message 1 of 3
(788 Views)

Hi,

 

Can anyone help me in raising Verizon Internet billing dispute in right forum. Any contact email or online billing dispute link will work. Need something from them in writing.

 

Issue:

Verizon online ordering system and actually billing don't have any co-relation. I placed an order online which showed monthly commitment of $40.54 but my first bill itself was for ~$150 and second bill was for ~$90. I get very rude answer, when I call customer care. They keep saying they don't have access to online ordering system and what they can see is only bill. Asper them bill is always right.

 

This is one of the worst customer services I have ever experienced.

 

Thanks

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 10,948
Registered: ‎03-18-2013

Re: Billing Dispute

Message 2 of 3
(774 Views)

Hi AmitB,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,208
Registered: ‎04-10-2013

Re: Billing Dispute

Message 3 of 3
(634 Views)

Amit,

 

If you have any other issues with service please let us know or make a new thread in the forums.

 

Josh B

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