Billing Issue After Moving Services
gerickson9301
Newbie

Hello. I recently moved my Fios services.  When I did so, I selected the following service and have a confimation email stating so:

ervices Ordered:Monthly Amount
Double Play: Fios Internet, Fios TV$104.99
Fios TV Preferred HD 
Fios Internet 100/100 
–$10 Fios TV 24 Mo. Discount Included thru Nov 15, 2018 
–$5 Special Speed Bonus 24 Mo. Discount Included thru Nov 15, 2018 
–$10 Special Speed Bonus 24 Mo. Discount Included thru Nov 15, 2018 
–$15 Fios Bundle 12 Mo. Discount Included thru Nov 15, 2017 
Rent: HD Set-Top Box 2$24.00
TV Equipment Package Discount-$4.00
Fios Equipment Package includes 1 HD Set-Top Box + Quantum TV Enhanced Service$30.00
Fios Quantum TV Enhanced Service 
–Rent: 1 HD Set-Top Box 
Estimated Monthly Subtotal$154.99
Taxes, Fees and Other Verizon Charges (see detail)$8.60
Regional Sports Network Fee$5.89
Fios TV Broadcast Fee$2.99
Estimated Monthly Total^$172.47

Now when I'm getting my bill it's all different, and MORE for les internet service!

How can I get this fixed and get a price adjustment? 

Fios Internet & TV Bundle
Your bundle includes Fios Internet 75/75 and Fios TV Preferred HD
Bundle Price
$124.99
Your monthly price.
Additional Services & Equipment
Services
Unlimited Local Calling
16.26
12/9 - 1/8
VLD TalkTime 30
6.50
12/9 - 1/8
VLD Shortfall Charge
7.49
12/9 - 1/8
Equipment
Rent: Wireless Router
7.99
1/1 - 1/31
Subtotal
$38.24
Equipment and additional services to personalize your Verizon service.
Fees & Other Charges
Taxes, Governmental Fees & Surcharges
Federal Excise Tax
.75
RI State Sales Tax
7.72
School and Library Fund
.26
911 State/County Charges
1.00
Dual Party Relay Charge
.09
Verizon Surcharges & Fees
Federal Subscriber Line and Access Recovery Charge
7.63
Federal Universal Service Fee
3.71
RI Gross Receipts Tax Surcharge
1.79
VLD Long Distance Administrative Charge
.74
PEG Grant Fee
.48
CATV Regulatory Fee
.06
Regulatory Recovery Fee - Federal
.08
Regional Sports Network Fee
2.42
VLD Carrier Cost Recovery Charge
1.25
Subtotal
$27.98
Charges
$191.21
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Re: Billing Issue After Moving Services
LawrenceC
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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