I hope someone can help me....
I signed up for Verizon Internet (100 Mbps) service only on August 2, 2019. The sales rep said that the monthly charge will be $39.99 plus tax if I enroll in AutoPay. I enrolled in AutoPay and at the calendar billing date I was charged $92.83. This took place in the months of August, September and October. I have called the Verizon customer service line five times to request and adjustment and refund since I only have the internet service but no TV and no telephone; and nothing has been done. Every time I called I request to speak with supervisors and they said that they will raise a ticket and I should expect a resolution within 10 days. They also advised that they will contact me with an update. Noone ever called me and resolution never took place. Today, I made my last call, requested to speak with someone above the supervisor and they said that there was noone above. Supervisor said that their billing department was still investigating. I advised that I asked my bank to unathorize any further charges from Verizon until I get a refund and my account is set with the correct monthly fee charge. Supervisor said that they were unable to do anything else. I advised that I would file a complaint with the BBB, which I did.
Any help will be greatly appreciated. I also sent an email to Mr. Ronan Dunne today.
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