Billing Issues - Management Contact
smiley95
Newbie

I have been trying to resolve my freakin' billing issues since July of this year.  How can we get top management to contact me?  Everytime I call it will get resolved ma'am.  Every month it is a new issue.   For the month of October I had a bill for $78 so I paid it.  November I was charge for two months... I even asked if I had any other balance.  This SUCKS!!  who can I talk to other than the nice customer service people who have tried to help.

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Re: Billing Issues - Management Contact
KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Billing Issues - Management Contact
Verizon_Support
Customer Service Rep

We have closed your private support case. It seems like we were able to get you in touch with the correct party to get all of your questions answered. Feel free to make a new post anytime you need our help.

- Jose_VZ

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