When we renewed our contract on 12/25/18, we were told that we were no longer eligible for the free router and would have to rent it at $12+ per month. We decided to outright purchase a new one from Verizon and would send the current one back. New contract started, but never received the new router.
Not sure if posting this will get me any sort of resolution, but it has helped me vent some frustration by pounding on my keyboard.
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