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I got the bundled service package deal last June. Since the very first bill I have been way over charged. Spoke to CSR on several occasions only to be transferred, told billing corrections have been made yet every month after paying about 140.00 I am told still have bal of 150.00-300.00 owed. I am so fed up! Who can I escalate my issue with or who can I file a complaint with. Please any help would be greatly appreciated.
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Hello kathyabeck
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
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Can you tell me when I should expect a call from them and can I give my cell # also?
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No, I'm sorry but I do not have access to that kind of information. Usually responses are made within one business day. You may give your cell number to the agent who contacts you.
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That's funny. How do I give her the cell # to reach me when she contacts me?
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You will be contaced through the private message system here on the forum, or by the email you used in registering your account.
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Thank you and I look forward to a quick resolution. Not holding my breath but will keep forum posted.