Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Billing Problem since day one and lousy customer service

Reply
kathyabeck
Contributor
Contributor
Posts: 5
Registered: ‎12-02-2011

Billing Problem since day one and lousy customer service

Message 1 of 7
(838 Views)

I got the bundled service package deal last June. Since the very first bill I have been way over charged. Spoke to CSR on several occasions only to be transferred, told billing corrections have been made yet every month after paying about 140.00 I am told still have bal of 150.00-300.00 owed. I am so fed up! Who can I escalate my issue with or who can I file a complaint with. Please any help would be greatly appreciated.

6 REPLIES 6
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Billing Problem since day one and lousy customer service

Message 2 of 7
(837 Views)

Hello kathyabeck

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

kathyabeck
Contributor
Contributor
Posts: 5
Registered: ‎12-02-2011

Re: Billing Problem since day one and lousy customer service

Message 3 of 7
(834 Views)

Can you tell me when I should expect a call from them and can I give my cell # also?

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Billing Problem since day one and lousy customer service

Message 4 of 7
(832 Views)

No, I'm sorry but I do not have access to that kind of information. Usually responses are made within one business day. You may give your cell number to the agent who contacts you.

kathyabeck
Contributor
Contributor
Posts: 5
Registered: ‎12-02-2011

Re: Billing Problem since day one and lousy customer service

Message 5 of 7
(830 Views)

That's funny. How do I give her the cell # to reach me when she contacts me?

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Billing Problem since day one and lousy customer service

Message 6 of 7
(826 Views)

You will be contaced through the private message system here on the forum, or by the email you used in registering your account.

kathyabeck
Contributor
Contributor
Posts: 5
Registered: ‎12-02-2011

Re: Billing Problem since day one and lousy customer service

Message 7 of 7
(824 Views)

Thank you and I look forward to a quick resolution. Not holding my breath but will keep forum posted.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title