After a few months of unsuccessfully trying to get my issue resolved through customer service, I am now trying this forum. I requested an TV/Internet plan change in August via a chat, that ended up being not what I asked for and was promised. I have been trying ever since to clear up this change, which has now turned into a past due amount that I refuse to pay because I did not ask for the additional services. I have been paying for the part of the service that is correct.
While on the phone with customer service, I asked to speak with a supervisor and was refused. I was told by two customer service agents that I would receive a call back after my issue was reviewed, but still haven't received that call (I was supposed to receive that call by the week of Thanksgiving). Now I am being charged late payment fees.
I have been a Verizon customer for more than 10 years, and any time I try to make a change to my service (which has been only a couple over that time), it always turns into a fiasco, and months of trying to clear up billing issues. I will say, this time around, has been the worst experience.
Does anyone have a phone number /email for a contact that can actually assist me with my problem? How can I elevate this issue past regular customer service?
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