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Billing & Credit Report Dispute

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SabraH
Contributor
Contributor
Posts: 1
Registered: ‎04-30-2014

Billing & Credit Report Dispute

Message 1 of 11
(2,191 Views)

I have been trying to get my Verizon nightmare solved since October 2013.  

I called ahead of my medical move to Santa Monica to establish residential home phone service.  My lease did not start until October 1st.  Verizon started service a month early when I wasn't even there.  The building manager let no one in, including me until the start of the lease.  When I called multiple times to complain about the charges for that month I was only given a "discount".  I shouldn't have had to pay anything.  This was clearly a Verizon mistake.

When I had to pay for services I couldn't receive I just decided to cancel the service.

In total I had residential phone service for 5 days ONLY.

My account was on autopay.

After my final bill I received a refund check for overpayment.

My account had a zero balance.

THEN somehow I got a bill for $ 147.00 with a line at the bottom that if I didn't pay it I'd be in COLLECTIONS.

I had an excellent credit rating.  I had NEVER been in collections.

So to avoid that, even though I knew it was wrong,  I paid it.

For 5 days of phone service I PAID A LOT OF MONEY, had and still have LOTS OF AGGRAVATION and STILL they ruined my credit rating by sending me to COLLECTIONS for no reason.  I am on disability and this is impacting my illness.

PLEASE HELP ME AND FIX THIS.                           Sabra Hitchcock

 

 

 

10 REPLIES 10
KaLin
Moderator Moderator
Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Billing & Credit Report Dispute

Message 2 of 11
(2,175 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon_Support
Employee Employee
Employee
Posts: 3,203
Registered: ‎04-10-2013

Re: Billing & Credit Report Dispute

Message 3 of 11
(2,112 Views)

We did not hear back from you on your Private Support case. We hope the breakdown of your bill, provided resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thank you,

Anthony

FFUser
Contributor
Contributor
Posts: 1
Registered: ‎08-19-2014

Re: Billing & Credit Report Dispute

Message 4 of 11
(1,963 Views)

Like many on this forum, we too have a credit report reporting dispute with Verizon for erronously reporting to the credit agencies regarding our former account.  We tried disputing the reporting through the credit agencies to include providing the tracking number and date the equipment was recieved by Verizon, yet Verizon continues to report the account as "being in collection" status.  We don't understand why this continues to be errounously reported.   We've tried to email technical support staff option but this issue does not fit the choice of pull down options so we used the more general "product questons" option.  Since that option also doesn't fit our case, we suspect no action will result from the "Contact us by Email" should you need help option.  Please HELP, by getting us in touch with someone who can help clear the account for the long term and restore the credit report to its proper status..  

LawrenceC
Moderator Moderator
Moderator
Posts: 10,707
Registered: ‎03-18-2013

Re: Billing & Credit Report Dispute

Message 5 of 11
(1,955 Views)

Hi FFUser,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,203
Registered: ‎04-10-2013

Re: Billing & Credit Report Dispute

Message 6 of 11
(1,904 Views)

FFUser, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

DAN_K
Contributor
Contributor
Posts: 4
Registered: ‎05-12-2011

Re: Billing & Credit Report Dispute

Message 7 of 11
(1,895 Views)

I am not sure how anyone tried to reach me, but there has NOT been any messages posted in the private messages.  I have been checking everyday based on the moderator's comments above.  As such, the issue is still open and needs to be resolved.  

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Billing & Credit Report Dispute

Message 8 of 11
(1,885 Views)

FFUser, it is not private messages that you need to check. Please read the instructions carefully.

 

 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

DAN_K
Contributor
Contributor
Posts: 4
Registered: ‎05-12-2011

Re: Billing & Credit Report Dispute

Message 9 of 11
(1,870 Views)

 I've been uable to find anywhere on the page an area called "my support cases."  I suspect it might be related to the fact we no longer have an active verizon account. Therefore I am unable to proceed through this method

and will try other means to resolve this issue.  Thank you for trying.

 

 

Verizon_Support
Employee Employee
Employee
Posts: 3,203
Registered: ‎04-10-2013

Re: Billing & Credit Report Dispute

Message 10 of 11
(1,827 Views)

We did not heard from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,
Marcial

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