Ok, where to begin. I am literally so mad that I am shaking. Installed on 5/30/2017 Triple play bundle with Fios Gigabit service. My bill has never been right. The salesman who told me to call him if it was wrong told me he is really just a field agent and cannot help me. The multiple people at customer service who all promised to get this fixed in the next 24 hours all lied and I really just want to cancel all of it. This has been the absolute worst experience I have ever had with a service provider. Nothing has been right. I need a Customer Service Supervisor, Director or VP ASAP!
Hi ChrisandAde,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
So, signed up in May for Fios Gigabit service. Was quoted a price for tv, internet and phone. Been fighting ever since. My bill has Never has been the correct quoted price. The agent that sold it to me told me basically that he is just a field service rep and the multiple people at customer service have either not fixed it or just been rude. There are at least 15 recorded calls from me trying to get this fixed. So tired of this. Never again Verizon. Never again.
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