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Billing and Morals

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Contributor RonL123
Contributor
Posts: 2
Registered: ‎08-13-2012
Message 1 of 3
(493 Views)

A salesman with the name of Lenny sold me my Verizon Fios package last year.  I was sold on it because it was a lot less expensive than Comcast.  My total bill was to be $158/mo and not to exceed an additional $10 increase for the following year.  Guess what?   Verizon increased my bill up to $200.  Their reasoning is because my package was only good for up to a year and nothing more.  Furthermore,  they never heard of the salesman.  Apparently, he was from an outside agency doing work for Verizon so it does not take any responsibility for what he did.  I plan on calling the Massachusetts Attorney General to see what I can do.  Meanwhile, I'm looking for affordable packages and and salespeople with morals.  As I recall from my Business Law schooling, a company is responsible for an agency's actions.  My young daughter misses Comacast because it had better children's programming.

2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 3
(421 Views)

I am sorry to hear about the problem you had with the billing of your account. We would like to get someone to take a look to see why the price increased. I have copied your post to our private support board to get more information from you. Please discontinue posting on this thread and make all posts onto the new message thread. Thank you for your patience in the meantime.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 3 of 3
(306 Views)

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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