I called Verizon to try to lower my costs, which were about $236 per month. I had no contract. The person on the other end told me they could give me the same services plus Starz or Cinemax for $188 per month if I agreed to a 2 year contract. I then received an email saying my new order summary was for $265.01 per month. I would think that that is illegal in most states. I called to cancel and they told me it would be taken care of by August 2 and a representative would call me. No one did. I called on August 3 and was left on hold for 1 and 1/2 hours, and then the call was terminated. I went on line to chat with someone, and he told me not to worry, that by August 8th it would be taken care of. I can not believe that a large company like Verizon would allow their employees (located overseas) to pull this type stuff. Don't they care about their reputation or customer loyalty? I went to a Verizon store today to speak to someone about this and they told me there was no one anywhere I could go speak to, that I had to call someone and that was the only way. What a terrible way to run a company.
Verizon wireless I kind of a separate entity. Don't ever wait for them to call you back because they never will. But make sure you call soon because I think you only have a 30 day period to cancel if they ultimately don't fix the issue.
Hi Wsmolen,
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