I have been in contact with Verizon regarding my last bill over 5 times in the past few weeks. I was overcharged on my last bill and was issued a credit which is "pending approval". In the meantime, they have sent my account to a collections agency. I am unable to get through to speak with anyone who can move this credit from pending to paid. How do I file a complaint or get through to a supervisor who is able to actually rectify and correct the situation?? TERRIBLE CUSTOMER SERVICE !!!
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
On June 6, I contacted Verizon in order to terminate my internet service. When I received my final bill for 89.98 which reflected charges for services through the end of June. I contacted Verizon and on Tuesday, July 31, I spoke with a representative who told me that my bill would credited 69.66 and the amount I owed for the services for the six days of service was 20.32. I paid the $20.32 and assumed everything was taken care of. On Monday, August 6 I received a phone call from a collection agency acting on behalf of Verizon and attempting to collect $69.66. I have transcripts of chat conversations between myself and Verizon agents expressing that I have a credit of $69.66. I have attempted to contact Verizon for the past few days to no avail. Today I was transferred and shuffled between the recovery team, billing department, collection department, financial department and finally after being on hold for FIFTY SEVEN minutes I was disconnected. I have filed a complaint with the FCC - what other remedies are there when no one will resolve your issue??? Shame on Verizon - absolute worst customer service experience I have ever seen!!!
You can Try BBB or local PSC. But Internet service is not very regulated.
Hi smartchizzy,
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