- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Called to dispute billing issue and was resolved. I then receive bill with fees again to later find out that a contract worker was the one who resolved my issues and cannot be located because she does not work directly for the company and is not listed as a verizon employee. Needless to say, all that time requesting/negotiating was a waste of time because I could not reach her to confirm her resolved responses. Therefore, in retrospect, nothing got resolved and back to square one. I was told to make a complaint on your website, later to find out you do not have a complaint department. So my activation and outlet charges still remain outstanding. I need a supervisor or manager to review and oblige what the contract worker resolved with me and we can come to an arrangement regarding payment.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Illchill,
We never heard back from you & so we closed your private support case at this time. If you still need our help, go ahead and create a new post & we'll be happy to assist you.
Thanks,
Paul C.