×

Switch Account

Billing dispute

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-07-2014
Message 1 of 3
(412 Views)
I have a bill with Verizon that they have not helped me with at all. 451.00 is the bill. Bit there are charges in the bill that when I asked them about it they would not help me. My bill went from 165 to 220 a month. This is wrong.
2 REPLIES 2
Highlighted
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 2 of 3
(400 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Highlighted
Employee Employee
Employee
Posts: 3,190
Registered: ‎04-10-2013
Message 3 of 3
(329 Views)

Mari10296,

 

We have closed your private support thread, due to no response. Please feel free to make a new post anytime you need our help. We hope you found resolution through another support avenue. 

 

- Jose

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.