I really doubt my decision to go with verizon from comcast. On 17th of July I tried ordering a new connection online but somehow my SSN was not accepted so chatted with the online team and they advised me to call a certain number to get my SSN released. This went on for couple of times finally I was told that I have to order via phone. I did the same and the installation date was set to 22nd of July. Later came to know from a friend of mine that if I order it online I get 100% discount on activation fee which is not the case if you order it over phone. This is something which really tells me that something is wrong.
I again talk to the online agents on 21st of July and they tell me that its true and I will get a 100% discount on activation fee. So I ask them what to do. They tell me to cancel the previous order and place a new order online. I tell them that last time I tried the same and my SSN wasnt accepted. This time the chat agent tells me that he will take care of that and make sure I get the discount. I go ahead and call verizon and ask for cancellation of the order on 21st. I get forwarded to some lady and she blames everything on me after asking lot of questions and tells me that its just $70 activation fee. To which I tell her that why should I pay the extra $70 of activation fee when others are not paying. Even though rudely she finally cancels the order. I make a new order with the help of the online agent and this time everything goes through properly and installtion is scheduled for 28th.
Next day i.e. 22nd I recieve updates regarding installation even though I cancelled the order. The installtion guy reaches my apartment and I tell him that I have already cancelled the order and made a new order. He tells me that he will install the device and nothing will have happen and I will be moved to the new bundle once its active. Next day the device stops working and when I called cutomer care and told the whole story they activated my new order and I was able to use the internet and TV connection.
Later after 20 or some days I recieve two different bills, one for the inactive cancelled order and one for new active one.
I make the payment for the active one but not the canelled one as it shows bill for 1 day usage and same $70 of activation fee. To my surprice I see that the order was cancelled one day after installation i.e. 23rd of July.
Now even after talking to customer serivce, accounts team and billing department I am helpless and they tell me that I will have to make the payment for the inactive cancelled account as well. The billing department lady was similarly rude as the lady who cancelled my order earlier. Somehow I feel both of them are same person.
Now I am feeling like I have been fooled. Sending the installation guy even though the order was cancelled already was a mistake from Verizon's end and not mine. Asking me to pay for their mistake is totally unfair and unjustified. The pain I went through for getting the discount on activation fee goes in vain.
Thanks for any help that can resolve this issue for me.
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