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Billing error.

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KTF
Contributor
Contributor
Posts: 1
Registered: ‎11-13-2019

Billing error.

‎11-13-2019 12:19 PM

Message 1 of 2
(356 Views)

No one will listen to me.  I was charged $21.00 to buy a movie about two teenage boys that wanted to learn how to kiss.  I am a senior citizen and would have no interest or reason to buy this movie.  Verizon has insisted I purchased the movie and will not remove the charge.  Doesnt logic dictate that a senior citizen would not be interested in a teenage boy movie about kissing?  I have no young children or grandchildren either!  The charge was after 10:00 pm and I was in bed asleep by then.

Does anyone have any suggestions?

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1 REPLY 1
GaryDM
Moderator Moderator
Moderator
Posts: 2,041
Registered: ‎07-06-2016

Re: Billing error.

‎11-13-2019 01:16 PM

Message 2 of 2
(343 Views)
Hi KTF,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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