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Billing issue

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Contributor RyanMarie24
Contributor
Posts: 4
Registered: ‎05-20-2018
Message 1 of 2
(265 Views)

Hello,

 

I had fios Installed May 29. My first bill was $172. During this first month of service I added Multi room dvr on June 11 to be exactly.  The rep I spoke with stated my new monthly payment will be $185.14. See my new bill on the Fios app and it's $208!  I chatted with an online rep who stated they can see my bill is supposed to be $185.14. I then noticed I was not getting rid auto pay and paperless discount. Autopay took my payment June 19. The rep was unwilling to help by stating I have to pay $208 and they cannot credit or fox the autopay issue until next month. I find this unacceptable and ridiculous!  Can someone help and give me suggestions?

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Moderator Moderator
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Posts: 8,633
Registered: ‎03-18-2013
Message 2 of 2
(252 Views)

Hi RyanMarie24,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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