Black Friday Amazon Prime Deal

[#1]

I have been unable to claim the Black Friday 1 Year of Amazon Prime deal.  Has anyone else experienced this?  I have gotten several emails from Verizon saying it is time to redeem.  I click the link and it takes me to My Verizon, but there is nothing there about redeeming Prime.  I have chatted and called Verizon several times and no one has been able to help.  I keep getting pushed off on to other departments.  

[#2]

Hi dmc0815,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.