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Copper Contributor Subielover
Copper Contributor
Posts: 23
Registered: ‎11-23-2018

Did they resolve your issues?

Contributor LovingEnds
Contributor
Posts: 1
Registered: ‎01-08-2019

Hint since Verizon clearly can't code their website properly:

Change in your Prime Redemption link from: AmazonPrimeOffer to AmazonEchoOffer

 

 

Copper Contributor foxiness
Copper Contributor
Posts: 9
Registered: ‎01-02-2019

YES! the BBB compliant call from verizon worked. I was just able to redeem

Contributor cranford123
Contributor
Posts: 2
Registered: ‎01-01-2019

Thank you!! This worked for me, I tried for so many weeks on the phone with Verizon. 

Copper Contributor Subielover
Copper Contributor
Posts: 23
Registered: ‎11-23-2018
Message 105 of 113
(701 Views)

Any update since you filed the BBB complaint? I filed too but I'm still waiting for a response. It seems like that's the only way to get anywhere with this. 

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Copper Contributor Sq70
Copper Contributor
Posts: 12
Registered: ‎11-26-2018
Message 106 of 113
(619 Views)

What a pathetic joke verizon is. I also have not heard back. I PMed Verizon and one of their joke reps said via chat that "verizon can not honor prior promotions" and "verizon is always seeking to improve."

Disgraceful!

Copper Contributor Sq70
Copper Contributor
Posts: 12
Registered: ‎11-26-2018
Message 107 of 113
(618 Views)

Nilsa-it is almost 6 weeks later and I have not been contacted by verizon. Assuming your message that verizon is looking into this is in fact truthful, when will the issue be resolved? 

Copper Contributor Subielover
Copper Contributor
Posts: 23
Registered: ‎11-23-2018
Message 108 of 113
(584 Views)

They gave me excuses to not honor it too. I've been waiting for weeks to hear back from them about putting me back on my previous package. Still no word. I also filed a BBB complaint but I haven't heard back from that either.

Copper Contributor Subielover
Copper Contributor
Posts: 23
Registered: ‎11-23-2018
Message 109 of 113
(486 Views)

I finally got this resolved today after 2 months of trying. Contacting the BBB seems to be the only way to make it happen. 

Copper Contributor SoUpset
Copper Contributor
Posts: 9
Registered: ‎11-28-2018
Message 110 of 113
(405 Views)

Thank you for the update. Please let me know how they helped.

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