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Black Friday offer

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎11-23-2018
Message 11 of 113
(920 Views)

I hope that the mods will esculate our issues to customer support!

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Contributor
Contributor
Posts: 1
Registered: ‎11-25-2018
Message 12 of 113
(913 Views)

Got an email from Verizon for black Friday deal to renew a 2 year agreement. Went online to check out deal but no new price details available.  Tried calling...no luck there. Used the chat feature and was told by "agent" Travis that my new price would be $42 MORE!! than what I'm paying now and with less channels (I'd be losing at least HBO and Cinemax)...some deal!! I'm writing in hopes that a real agent will view this and hopefully respond with some better info because at this point there is no incentive to renew.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-24-2018
Message 13 of 113
(823 Views)

Any updates from anyone?

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Moderator Moderator
Moderator
Posts: 9,544
Registered: ‎03-18-2013
Message 14 of 113
(814 Views)

Hi LJohn58,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 9,544
Registered: ‎03-18-2013
Message 15 of 113
(819 Views)

Hi Subielover,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 9,544
Registered: ‎03-18-2013
Message 16 of 113
(819 Views)

Hi FrankinBoston,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 9,544
Registered: ‎03-18-2013
Message 17 of 113
(814 Views)

Hi Bubbs,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 9,544
Registered: ‎03-18-2013
Message 18 of 113
(812 Views)

Hi evpoole,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 9,544
Registered: ‎03-18-2013
Message 19 of 113
(812 Views)

Hi oscarj4,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎11-23-2018
Message 20 of 113
(893 Views)

I am so frustrated at this point. Chatted with support today. They told me that my Black Friday order had been cancelled, and therefore even with the screen captures, they couldn't honor it.

 

I have spent way too much time on this issue...close to two hours between phone and chat support, with no resolution. I am going to cancel my service.

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