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Box exchange rant

Posts: 1
Registered: ‎09-26-2020

Box exchange rant

Message 1 of 2

  One of my two set top boxes is dead. I know this, because it’s been throwing up error messages, and is now non-responsive. Switched locations, yup, definitely the box. No trouble, I’ve been a fios customer from the beginning, so I’ll just get an exchange.

  Online? Nope. Fios app? Nope. Text? Nope. “Funny, that one. Just a loop of accept these terms? I type ok. Accept these terms? Ok..over and over. Phone call? Forget it.

  Why should it be so hard to exchange a set top box, which is obviously toast? 2020 has changed our priorities. COVID, a cancer diagnosis, etc etc. I think it’s time to chuck the things that make us frustrated, that shouldn’t. Fios might be a good place to start.

 End of rant, 


 Ian A

Moderator Moderator
Posts: 10,944
Registered: ‎03-18-2013

Re: Box exchange rant

Message 2 of 2

Hi IanE31,

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