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COMPLAINT
Nagio137
Newbie
‎01-19-2018 04:23 PM

Please provide me with either an email address or telephone number to register a complaint regarding a recent order renewal order for Fios. 

Thank you. 

Nick G

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Re: COMPLAINT
CRobGauth
Community Leader
Community Leader
‎01-19-2018 04:55 PM

Only options are 1800Verizon or twitter @verizonsupport.

BTW, what is your complaint?

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Horrible service
Young3580
Newbie
‎01-25-2018 04:35 AM

Please read the chat log, this is what I had to go through with 2 different agents this morning.  Is this how Verizon trains their employees when the subject of refund comes up??  This was complete waste of my time and made me have negative views of Verizon.  Verizon needs to be better than this, someone needs to contact me with a solution ASAP.  Also, the email address I was provided by the second agent isn't valid.  What is really going on here?

{edited for privacy}

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Re: Horrible service
KH-OrnEsh1
Moderator Emeritus
‎01-25-2018 10:22 AM

This issue has been escalated to a Verizon agent.

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