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CSRRecordMismatch

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mnemanov
Contributor
Contributor
Posts: 3
Registered: ‎10-19-2014

CSRRecordMismatch

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When I try to make changes to my verizon service I receive a page with an error message

 

Please contact the Verizon Local Business Office

We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.

1-800-VERIZON (1-800-837-4966)

 

The url for the page includes the error messagehttps://www.verizon.com/foryourhome/ordering/Common/LBO.aspx?Message=CSRRecordMismatch I can see from other posts on this forum that many people have this issue, I have chatted with support and they created a ticket for me, but have not heard back from anyone and the issue is still not resolved. Can anyone at verizon please fix this. Thank you

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ThiaB
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Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: CSRRecordMismatch

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Hi mnemanov,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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ThiaB
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: CSRRecordMismatch

Message 2 of 2
(1,413 Views)

Hi mnemanov,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

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