Called Verizon to disconnect, moved out, they never did now won't remove charges

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Registered: ‎10-20-2017

Called Verizon to disconnect, moved out, they never did now won't remove charges

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Please beware folks. I called and asked for disconnect, was told to unplug and not send back the years-old modem. Moved out and forgot about it. Months later I get notified I owe for 4-months.

 

You can ask for a confirmation number, but they don't give them. So you explain you didn't use the 1-meg DSL line for 4-months, you didn't want it, you did the right thing, but they still say they cannot remove the charges.

 

With any of my other vendors this would not be an issue. 


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Registered: ‎03-18-2013

Re: Called Verizon to disconnect, moved out, they never did now won't remove charges

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Hi johnnyp16a,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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