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Can I get my order status updated so I can access MyVerizon services PLEASE??

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Contributor
Contributor
Posts: 3
Registered: ‎12-27-2011

Can I get my order status updated so I can access MyVerizon services PLEASE??

Message 1 of 4
(1,090 Views)

My order for FIOS Triple Play was complete 12/10/11.

 

I can access MyVerizon BUT when I log-in I get a pop-up message that my order is still pending so I only have partial access to my account. 

 

I have no outstanding orders and obviously my order is complete because I've had service since 12/10/11.

 

I have spent over 115 minutes  over the course of 2 days to get this resolved including speaking to E-Center today.  The best was the rep who asked "how am I supposed to resolve this problem".  Geesh I can understand if I was mean or cranky but I've been extremely polite during these calls.

 

My 30 day trial ends Monday - unless someone can resolve this I guess my next call is probably another 2 hours on hold with customer retention.

 

I have to laugh as while I was on hold with the fifth  person yesterday I was able to go online and schedule an install for Comcast Triple Play.

 

What a shame that you have a great product but such horrendous support.

 

 

 

 

 

 

 

 

3 REPLIES 3
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Can I get my order status updated so I can access MyVerizon services PLEASE??

Message 2 of 4
(1,054 Views)

Sorry to hear about your problems with the pending order. I have sent you a private message to get more information from you.

Anthony_VZ

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Contributor
Contributor
Posts: 1
Registered: ‎03-08-2012

Re: Can I get my order status updated so I can access MyVerizon services PLEASE??

Message 3 of 4
(962 Views)

 

My order for FIOS Triple Play was complete 12/10/11.

 

I can access MyVerizon BUT when I log-in I get a pop-up message that my order is still pending so I only have partial access to my account.

 

 

I have the same issue and trying to resolve same since 2-08-12.  Help please

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Can I get my order status updated so I can access MyVerizon services PLEASE??

Message 4 of 4
(959 Views)

Hello Jstoll

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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