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Can no longer access online bill pay

Can no longer access online bill pay

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Contributor cb750
Contributor
Posts: 1
Registered: ‎03-20-2016
Message 1 of 3
(1,305 Views)

As others, I haven't been able to access online bill pay for my landline in days.  at the same time, I accessed the wireless online bill pay  just fine.

 

Get the same message:  We are unable to process your request at t his time.  Please try again later.  We apologize for any inconvenience. 

 

How can this be fixed so I don't have to pay a fee to pay using an alternate method?

 

 

2 REPLIES 2
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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 2 of 3
(1,286 Views)

 I don't know how it can be fixed in time for you to pay your bill....mine took from oct 12 to feb 26 to be fixed......luckily you can get the amount you owe by calling verizon, then you can mail in your payment.....of course it'll cost ya a stamp n envelope

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 3
(1,255 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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