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Can't get Temporary PIN via SMS for Full Access to my Verizon account

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bmuniz
Contributor
Contributor
Posts: 3
Registered: ‎07-24-2016

Can't get Temporary PIN via SMS for Full Access to my Verizon account

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As with the dozens of previous mesages on this board, when I try to get a temporary access code (PIN) by SMS, the webpage returns an error message saying "Unable to process your request."  I wasted my time trying several different browsers, all return the same error. I also wasted over an hour trying to sove this via online chat and on the phone talking to support.

 

This problem is clearly a persistent one on Verizon's side. Strangely enough, Verizon seems to have no problem getting "full access" to my credit card info every month to charge me for service.

 

Please contact me ASAP to resolve this problem. Thank you in advance.

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ThiaB
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: Can't get Temporary PIN via SMS for Full Access to my Verizon account

Message 2 of 2
(2,675 Views)

Hi bmuniz,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. Private Support Case

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ThiaB
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: Can't get Temporary PIN via SMS for Full Access to my Verizon account

Message 2 of 2
(2,676 Views)

Hi bmuniz,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. Private Support Case

View solution in original post

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