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Can't get a refund from cancelled service

Posts: 1
Registered: ‎11-06-2017

Can't get a refund from cancelled service

Message 1 of 2

I moved in February 2017 and I cancelled my internet with Verizon when I moved.  I've been getting statements since March indicating that I'm owed a credit of $34.83.  I've been calling since March and told each call "wait another month."  No one would change my address even on the account.  Now, 10 months later, I'm trying to get resolution and no one will help me.  I spoke to a "manager" today Ms. Ward.  She was so rude and completely unhelpful.  She basically said, good luck to you on ever seeing your money.  How on earth do I get my money refunded from Verizon??????  I know I'm telling everyone never to go with Verizon for anything.  The service is horrible.

Moderator Moderator
Posts: 9,890
Registered: ‎03-18-2013

Re: Can't get a refund from cancelled service

Message 2 of 2

Hi Unhappy4257,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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