×

Switch Account

Can't pay bill online

Reply
Contributor mrk1178
Contributor
Posts: 2
Registered: ‎09-15-2012
Message 1 of 2
(366 Views)

I've been trying to pay my internet bill online for a week. When i hit 'pay bill' the page reloads and will not process payment. I've had no payment issues until this month. My local Verizon store no longer handles billing. Fix your site or I'll go to Xfinity.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 1,695
Registered: ‎07-06-2016
Message 2 of 2
(355 Views)

Hi mrk1178,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.