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Can't pay bill online

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Contributor YAZZYJ
Contributor
Posts: 1
Registered: ‎05-13-2017
Message 1 of 2
(951 Views)

Since last month I have been unable to pay my bill online using my bank account. I recieved the following error:

Your payment did not go through.

You do not qualify for Online Direct Debit payments at this time. You are eligible to make an Online Card payment. Please contact Verizon customer service for further assistance.

 

I spent over an hour speaking with several people at verizon who don't know why I am unable to pay my bill online and instead their fix is to just transfer me to the next person/department and have them deal with it. Not one department had an answer. Paying by phone cost a fee which was waived last month.

This month I put in my credit card info and was able to pay. I would be nice to get some actual info why all of a sudden my bank info is no good to pay, when for YEARS it wasn't a problem.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,303
Registered: ‎03-18-2013
Message 2 of 2
(946 Views)

Hi YazzyJ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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