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Can't pay my bill on line! Continue button does not work!

Can't pay my bill on line! Continue button does not work!

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Contributor CindyO
Contributor
Posts: 1
Registered: ‎09-04-2011
Message 1 of 11
(6,774 Views)

I have been trying to a one time payment on the website.  The continue button does not do anything.  I tried Chrome, Fire fox and Explorer!  I just change to paperless, but maybe it need to change back!

10 REPLIES 10
Contributor regoc51
Contributor
Posts: 4
Registered: ‎09-04-2011
Message 2 of 11
(6,771 Views)

Having the exact same issue.  Can't contact anyone.  I have been trying to pay my bill since the 9/3.  Can't get chat to work to ask a question regarding the website issue.  Continue button does not work, amount owed doesn't show, however, you can enter the amount you want to pay, what account you wish to pay with continue button does not link to the review page.    If our bills are late we should not be charged any finance charge.  I have been paying my bills on line for over two years.

Contributor m_beorn
Contributor
Posts: 2
Registered: ‎09-07-2011
Message 3 of 11
(6,733 Views)

Apparently the website has issues.  The talk on-line to someone also doesn't work.  I tried to talk to someone at their web support line.  1st person wanted to reset my password.  Wrong answer! It screws up the DSL modem and requires you to reset that as well.  Pain in the backside!

 

2nd person admtted to problems with the website, timeout errors during site loading.  Unfortunately I got cutoff before I could finish the call and get any info on a trouble ticket.  3rd person was rude and when I asked if I could talk to a supervisor told me no and that he was the only person that could do anything, and there was nothing that could be done.  I had to wait up to 10 days for the problem to be resolved.  When I told him he was being rude, he told me I could go on-line to file a complaint.  Like that would work.  I'm suprized that the forums work so I can vent!

Contributor regoc51
Contributor
Posts: 4
Registered: ‎09-04-2011
Message 4 of 11
(6,714 Views)

Sent Verizon an email regarding this issue.  The answer I received was to delete cookies, clear history, log off - shut down Internet explorer and try to login and pay.  Of course none of this worked.  The last part of the response in the email was to contact my Internet Provider.  Guess who that is - VERIZON - extremely frustrating.  As a competent systems administrator and programmer, I find this type of answer an exercise in futility!  I even went as far as resetting the VERIZON modem just for kicks

 

Page still does not link to the Review page when the continue button is selected.  I have not only experienced this on my home PC, but also at other locations with other Internet providers.

Contributor VeryzonKoolAid
Contributor
Posts: 3
Registered: ‎02-08-2009
Message 5 of 11
(6,699 Views)
Same issue for me (20110909). I have been using online pay for years, with various issues here and there. But the latest with the online pay continue button seems hard to overcome - doesn't work in Chrome, Firefox, or Opera. It's very frustrating. I've also tried the online chat, which used to work, but doesn't any more. Verizon? Can you hear me now? LOL. Could you please bring your website into the 21st Century and actually make it usable? I loved the comment about being told "check with your Internet service provider". That's really, really funny. If I worked for Verizon tech support, I'd prolly have a similar, sick sense of humor. Well played, faceless Verizon phone supporter, well played. VeryzonKoolAid
Contributor m_beorn
Contributor
Posts: 2
Registered: ‎09-07-2011
Message 6 of 11
(6,681 Views)

I finally found a solution, temporary as it might be, but it worked for me, and hopefully might work for others.  I still can't get the website to work on my laptop, but in a stroke of genius, I tried using my moble phone. I was able to login to the account and the mobile account has a slightly different payment programing and allowed me to make a payment.

 

I'm guess that many folks that have these issues might have a moble phone and I encourage them to try this as an option until Verizon fixes the problem!

 

BTW you can get there by using:

 

http://m.verizon.com

 

Good luck

Contributor ToughGuy
Contributor
Posts: 1
Registered: ‎09-10-2011
Message 7 of 11
(6,673 Views)

I made 13 calls to verizon since 9/5, the due date of my bill.

I finally resolved the issue yesterday, five days later, after much persistence (and wasted time) on my part.

 

It's difficult to deal with people who tell you to "fill in the amount, select payment method, and click continue."

Next, they tell you to delete all cookies & history, say you should update your browser, and suggest that you use another browser.

Then they bring out the secret weapon, the Trouble Ticket, to get you off their back for 10 business days.

It's anybody's guess what happens to these TT's, as apparently they are not stored for reference on subsequent calls.

So I now have three TT's, and I should be receiving a barrage of calls in a couple of weeks to tell me it's fixed - lol.

More than one person told me to pay by phone, which I refused to do because I'd have the same problem next month.

 

I called the business office to complain that I would now need to pay a $5 late fee for paying after 9/5.

That person offered to put a $5 credit on my account.

Immediately afterwards, the payment due amount on the website was updated with the credit.

Mysteriously, the "Make A Payment" screen showed the amount due and due date, and I paid my overdue bill.

 

There seems to have been a problem with account data which fixed itself when the $5 was applied to my account.

It's worth a try to see if my theory is correct - at least you'll get $5 for your effort.

Contributor NimbleBean
Contributor
Posts: 1
Registered: ‎09-10-2011
Message 8 of 11
(6,662 Views)

I have been having the exact same trouble for a week.  The CONTINUE button doesn't respond, the Live Agent doesn't respond.  In fact, a number of the links on the right hand side of the payment page don't work.  I've sent a message to support, but of course they didn't get back to me at all, nevermind within their promised 24 hours!

 

I've never had trouble paying on line before, but this is getting frustrating.

Highlighted
Silver Contributor I
Silver Contributor I
Posts: 884
Registered: ‎07-31-2008
Message 9 of 11
(6,627 Views)

Hi, Everyone,

 

Sorry you are having difficulty.  I am going to have an agent reach out to you to see if they can help you process your online bill payment.

 

Thank you for your patience!

Contributor SARAHRAND
Contributor
Posts: 1
Registered: ‎07-22-2013
Message 10 of 11
(5,724 Views)

Been trying to pay my bill for days and te page won't load after you click the pay bill button. Ridiculous! Guess I'll bill pay through my bank. Sorry about your luck Verizon, you'll be waiting on the bank!

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