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Can't pay online

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Contributor CYMBB1
Contributor
Posts: 3
Registered: ‎06-02-2015
Message 1 of 5
(532 Views)

i have had this high speed internet account for almost two years.  Last month was the first time that I was unable to pay online.  I have not changed my service in any way. When I called customer service, I was transferred to five different people before just deciding to print out my bill and mail it in.  It's a month later and I'm still not able to pay online.  I can't imagine that Verizon's entire online billing service has been on the fritz for two months, so something must be wrong with my account. Please advise. 

4 REPLIES 4
Contributor CYMBB1
Contributor
Posts: 3
Registered: ‎06-02-2015
Message 2 of 5
(531 Views)

This is the error I have gotten for two months: We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 5
(508 Views)

Please try the following:

 

-clear your cache and close the browser, then open it again and try to access the bill

-if that does not work, try a second browser.

Contributor CYMBB1
Contributor
Posts: 3
Registered: ‎06-02-2015
Message 4 of 5
(467 Views)

I tried both clearing my cache and using a different browser.  Neither worked. 

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 5 of 5
(457 Views)

Thank you for trying those extra steps.  Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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