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Can't reach billing. EVER.
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The website is pretty clear. It says billing assistance is available to me in English 24/7 by calling 1-800-Verizon
When I call, if I try to get to billing, it says the department is closed. I even went through Tech Assistance to be told the same thing.
In addition, the live chat function...? Never available.
Really irritating...
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Re: Can't reach billing. EVER.
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I felt the same pain last night after my service is interrupted. verizon customer service is soooo bad ....
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Re: Can't reach billing. EVER.
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Billing assistance is available. I.e. things that make it easy for Fios to get you to pay your bill.
Billing department is not.