Can't reach billing. EVER.
ladymissfierce
Enthusiast - Level 1

The website is pretty clear. It says billing assistance is available to me in English 24/7 by calling 1-800-Verizon

When I call, if I try to get to billing, it says the department is closed. I even went through Tech Assistance to be told the same thing.

In addition, the live chat function...? Never available.

Really irritating...

Re: Can't reach billing. EVER.
srvcinterrupt
Enthusiast - Level 2

I felt the same pain last night after my service is interrupted.  verizon customer service is soooo  bad ....

Re: Can't reach billing. EVER.
tns
Master - Level 2

Smiley Very HappyBilling assistance is available.  I.e. things that make it easy for Fios to get you to pay your bill.

Billing department is not.