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Can't reach billing. EVER.

Can't reach billing. EVER.

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Contributor ladymissfierce
Contributor
Posts: 1
Registered: ‎09-22-2011
Message 1 of 3
(527 Views)

The website is pretty clear. It says billing assistance is available to me in English 24/7 by calling 1-800-Verizon

 

When I call, if I try to get to billing, it says the department is closed. I even went through Tech Assistance to be told the same thing.

 

In addition, the live chat function...? Never available.

 

Really irritating...

2 REPLIES 2
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Contributor srvcinterrupt
Contributor
Posts: 5
Registered: ‎09-23-2011
Message 2 of 3
(506 Views)

I felt the same pain last night after my service is interrupted.  verizon customer service is soooo  bad ....

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010
Message 3 of 3
(495 Views)

Smiley Very HappyBilling assistance is available.  I.e. things that make it easy for Fios to get you to pay your bill.

 

Billing department is not.

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