06-12-2015 04:03 PM - edited 06-12-2015 04:06 PM
For several years now, every time I try to change my services or renew my services online I get this dreaded message:
I have searched this forum and it is said that this issue has been resolved for others, but nobody posts what the resolution was. I will not be subject to pressure salesmen on the phone...I like to compare my options online without waiting on hold for a representative or feeling like I have to make an immediate decision. Can somebody please let me know what the resolution for this problem was? I know it seems petty, but this issue is enough to make me consider going back to cable.
To be sure this is not a technical issue, please clear your cache, shut down your browser and try again. If that does not work, please try a second browser.
I have tried Firefox, Safari and Chrome. I have used a Mac, a PC, an iPad and an Android smartphone. I have even used the My Fios app.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.