I decided to give Verizon another chance two months ago. Big mistake. It's not even the technical issue they haven't resolved that is the problem (although that is a problem) it's the fact that they won't send a tech to repair it without me spending hours on the phone with them, then being placed on hold, then having to speak to a tech and go through the entire issue again.
To be clear I've requested a tech four times in the last week. The first time I spent more than two hours with your online tech support. At the end it was agreed a tech should come. I got an email saying they would come by 9 pm the next day. Never heard anything else. Then Verizon closed the ticket.
I've contacted you three times since. Every time you make me jump through hoops and more hoops for more than an hour. Then say you'll transfer me to a tech to "order a repair technician to come to my house." Every time I remind your staff that's what I'd asked for already.
This is unacceptable. I would highly recommend you not charge me the termination fee, but I would rather fight you on that than continue to have you as my isp.
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