Today I called Verizon and scheduled a cancellation of my FIOS service on the day that my contract expires.
I made sure that I receive the confirmation number and instruction of how to return the equipments.
Couple hours later I received an email saying that I placed an upgrade order of bundled service, instead of cancellation confirmation. I am so frustrated. The office is closed right now and I am so tired of calling Verizon again.
Did this happen to anyone?
It looks like your issue may require a Verizon representative to review your account details. Be sure to call again in the morning, or contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
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