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Cancelled account....refund check sent by Verizon yet account referred to collections ?!?

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Contributor
Contributor
Posts: 1
Registered: ‎02-09-2012

Cancelled account....refund check sent by Verizon yet account referred to collections ?!?

Message 1 of 2
(936 Views)

Whats the deal with Verizon. I cancelled a FIOS account in Sept - Oct timeframe I received a final bill AND a refund check.....in Jan I got a Verizon Collection notice so I pay it and call them...they told me the refund check was only for internet portion and I shouldve known that even though I always received 1 invoice for all 3 FIOS services (phone/TV/internet) teh final bill would be for each individual service?!?

 

I'm actually back with them since Dec yet they reported to Credit Bureaus as "collection/charge-off" ?!? How do I even address this? The Phone Rep says "of course the Final Bill is seperare for each service" not sure what that means but I pointed out that Verizon sent a refund check after i closed the account....

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-09-2012

Re: Cancelled account....refund check sent by Verizon yet account referred to collections ?!?

Message 2 of 2
(924 Views)

I'm in the same situation right now,  keep getting transferred around and around and they tell me I have a zero balance and see the refund.. but its still in collections.  I used the one-bill service and thats where the problem happens.  Can anyone help fix this?  

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