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Cannot Access My Verizon Account to pay bill online

Cannot Access My Verizon Account to pay bill online

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Contributor TXGma
Contributor
Posts: 2
Registered: ‎03-20-2016
Message 1 of 4
(4,033 Views)

As other's have stated on this board, I can not access My Verizon (residential phone line for disabled son) to do EFT payment for monthly bill.

 

I have tried last night and all day today.

 

Have tried different browsers, etc.  It looks like it is signing in but apparently not.  Not a password, user name issue.

 

Still get his message:

 

We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.
 

What is going on?  I don't want the payment to be late.  Is this related to the Verizon's sale to Frontier?  What phone number can I dial to get a live person??

 

 

3 REPLIES 3
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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 2 of 4
(3,990 Views)

hi, you'll prob have to call the toll free number for Verizon on Monday during reg hours to reach a live person to help you....i can try putting the number in here , 1 800 VERIZON, but it may get removed  for violating their "terms of use" for these forums.......when you see this error message is it in a pink box under a red stripe? just curious as i too am now seeing this again after finally getting my online "My Verizon" access troubles sorted on Feb 26.....worked great for 2 weeks......when i see the error, the URL is https://www.verizon.com/foryourhome/myaccount/ngen/pr/error/errnotify.aspx?err=BVNoRecCookie  and when i go to the "My Verizon" homepage, at the bottom of the left column where it used to show my account number and customer i.d.code, both are now blank.....is it the same for you?

Moderator Moderator
Moderator
Posts: 9,261
Registered: ‎03-18-2013
Message 3 of 4
(3,965 Views)

Hi TXGma,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Contributor TXGma
Contributor
Posts: 2
Registered: ‎03-20-2016
Message 4 of 4
(3,862 Views)

I tried to reply to my own message but it wouldn't let me. I didn't get back to forum till today.

 

Logging in, it worked!! Yeah, just in the nick of time.  Hope Verizon has gotten the issue taken care of so this doesn't happen againSmiley Happy

 

Thanks to those that replied.

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