03-20-2016 02:57 PM
As other's have stated on this board, I can not access My Verizon (residential phone line for disabled son) to do EFT payment for monthly bill.
I have tried last night and all day today.
Have tried different browsers, etc. It looks like it is signing in but apparently not. Not a password, user name issue.
Still get his message:
What is going on? I don't want the payment to be late. Is this related to the Verizon's sale to Frontier? What phone number can I dial to get a live person??
Solved! Go to Solution.
03-20-2016 05:33 PM
03-20-2016 07:25 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
I tried to reply to my own message but it wouldn't let me. I didn't get back to forum till today.
Logging in, it worked!! Yeah, just in the nick of time. Hope Verizon has gotten the issue taken care of so this doesn't happen again
Thanks to those that replied.