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Cannot Access Upgrade Center - My service is about to expire!

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AnnJ
Silver Contributor I
Silver Contributor I
Posts: 210
Registered: ‎01-06-2012

Re: Cannot Access Upgrade Center - My service is about to expire!

Message 11 of 14
(1,030 Views)

If you want to try the E-Center, the number is 888 669-9901.  They helped me a few months ago when I couldn't pay my bill on line.  I saved the number, because I went through a lot to obtain it.

MrTantrum
Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎07-07-2010

Re: Cannot Access Upgrade Center - My service is about to expire!

Message 12 of 14
(1,023 Views)

Unfortunately, the E-Center could not help me with this issue, but thanks for contact info.

minded
Bronze Contributor I
Bronze Contributor I
Posts: 64
Registered: ‎04-30-2012

Re: Cannot Access Upgrade Center - My service is about to expire!

Message 13 of 14
(998 Views)

That's a shame, because I was told specifically that the E-Center's job was to assist us in placing orders online.  I can't blame customer service for being told the wrong information.

ckollars
Contributor
Contributor
Posts: 2
Registered: ‎07-25-2012

Re: Cannot Access Upgrade Center - My service is about to expire!

Message 14 of 14
(941 Views)

I've found that  Verizon website access is very sensitive to malware/popup/advertisement blockers, and will just hang with no message as you describe if conditions aren't quite as they expect. The chances of Verizon "fixing" this are zero (the "trouble ticket" is a "feel-good"  ...but don't hold your breath). My saga started several years ago when I first noticed the Verizon site hanging every time I tried to use it, and I finally determined it didn't allow the use of "WebWasher". Turn off your ad blockers etc., do what you need to do with Verizon, then right away turn them back on. (I'm a retired computer networking programmer so I had a fighting chance; most people -including the Verizon service programmers- don't.)

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