I have tried to resolve this issue by calling it in a couple of times, but I keep getting lost in the transfers.
I have had fios for almost a month (triple play), and have never been able to make any changes to my account online.
I can login to my verizon, but each option that I choose (change tv package, etc) leads me to an error page that tells me to call the office. The number I call gets me to someone that says I need to talk to someone else, and it disconnects. When I call the e-care number the first person tells me, I never actually get someone on the phone.
Also, when viewing my bill, the only charges it shows are for internet.
These issues happen under several browsers on multiple computers.
Blah!
Your not alone , same thing here . Been this way for weeks for me . Even the referal program is screwed up too and a fairly good scam atm (even though its worked in the past , but not now with thier new system in place ,but thats a whole other complaint for me) .
Verizon's going to loose a customer at this rate as Iam out of contract. and can go anywhere else .
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