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Cannot pay bill online.

Cannot pay bill online.

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Contributor
Contributor
Posts: 2
Registered: ‎07-15-2012

Cannot pay bill online.

Message 1 of 2
(465 Views)

Have not been able to pay my bill online for the past 45 days. I get e-mail notifications that a payment is due, yet when I go to My Verizon and Make a Payment I get a message "Your account has been disconnected. You have no payment due at this time. Any new charges or credits will appear on future bill(s)." When I go to view bill I get a message "We are unable to process your request at this time. Please try again later."

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016

Re: Cannot pay bill online.

Message 2 of 2
(447 Views)

Hi Skeelol,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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