quick menu

Cannot redeem Amazon Prime and Echo as link doesn't work

Cannot redeem Amazon Prime and Echo as link doesn't work

Contributor kiwibuddy
Posts: 1
Registered: ‎01-02-2019
Message 1 of 2

This seems to be a problem which many users have been facing but I have found no resolution after speaking with numerous departments on the phone. After around 12 hours of my time with waiting, I've really had enough. Verizon needs to give us a solution to solve this and let everyone know how to redeem our rewards. I don't think I would have signed a two year contract if I knew the customer service is basically negligent. 

Moderator Moderator
Posts: 8,406
Registered: ‎03-18-2013
Message 2 of 2

Hi kiwibuddy,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps


Watch Fios