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Cannot remove FiOS TV services on My Verizon or use my main account to access the Verizon Community

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Alisongoldfrapp
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎04-05-2011

Cannot remove FiOS TV services on My Verizon or use my main account to access the Verizon Community

Message 1 of 2
(2,594 Views)

Hi,

I've been having trouble removing premium channels such as Showtime/Starz on My Verizon. I've been redirected to a "Contact Your Verizon Local Business Office" page every time I attempt to access the Add/Change Channels page. I also can't use my main My Verizon account to access the Verizon Community forums, so I have to use this alt. This is absolutely frustrating that Verizon borks basic account management options.

1 REPLY 1
Jaime_Lee
Silver Contributor V
Silver Contributor V
Posts: 884
Registered: ‎07-31-2008

Re: Cannot remove FiOS TV services on My Verizon or use my main account to access the Verizon Commun

Message 2 of 2
(2,549 Views)

Hi, there,

 

Sorry you are having difficulty with your My Verizon Account. I am going to pass your error message along to a web developer to investigate your error message.  If you want immediate assistance with someone that can get in and help you make changes to your account.  You might want to try our live chat service or sending an email at:

http://www.verizon.com/contactus

 

 

As far as being able to get into the communty from your My Verizon ID,  you must first register with your My Verizon Credentials.

 

Go To:  http://forums.verizon.com

and Choose "Sign In with a My Verizon Residential User ID and Password".

 

Once you successfully do that you will be able to move between your My Verizon Account to the Forums.

 

 

 

 

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