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Cash Payment Issue/Kiosk & Usage verification center

Posts: 1
Registered: ‎10-16-2017

Cash Payment Issue/Kiosk & Usage verification center

Message 1 of 2

I was contacted by the usage verification center and told that I can only make a cash payment to bring my account current, and the lift the block that is on my account to make outgoing calls. It is frustrating and ridiculous how this department seems to be totally disconnected from the normal verizon customer service departments.


I tried to make a cash payment today at an official verizon kiosk, and for some reason my account does not show up! I went to 2 stores and had people assit to pay my verizon residential bill, but I am unable to. 


If I pay with a credit or debit card, the "usage verifications center" says it will take 22 days for me to be able to make outgoing calls! This is absolutely ridiculous. 


The verizon site is NOT user friendly, the whole reason I got into this mess is because I set up a payment arrangment, and the site would not let me cancel! When I called multiple times I asked for the payment to be cancelled and the representatives were unable to cancel. 

It is not fair that I am being penalized for this!

Moderator Moderator
Posts: 2,173
Registered: ‎07-06-2016

Re: Cash Payment Issue/Kiosk & Usage verification center

Message 2 of 2

Hi help3332,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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