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Changing Bundle Plan

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ToeKnee
Contributor
Contributor
Posts: 1
Registered: ‎04-24-2011

Changing Bundle Plan

Message 1 of 4
(1,727 Views)

Hey guys, I tried searching the forum for a question I have, but can't seem to find it, so I decided to post it.

I got my FIOs triple play bundle back in July 2010, and instead of 6 months free DVR, I went with the two years price garuntee. Well recently, I realized that no one really watches T.V so I want to cancel the T.V to save the extra 40$ and just stick with the Phone and 15/5 Mbps Internet. My question is, Will there be a termination fee for this?

As I have read on the website, it says there is a no-worry, no term contract garuntee for bundles. But when I called in last week to ask if I could change the plan, the rep told me that there will be a fee. And when I questioned why, I was put on hold then she hung up the phone (by accident?, who knows).

Basically, Is there a fee for changing the bundle from a Triple play bundle to a Double play bundle?

Thanks in advance!

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BeckyS_VZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010

Re: Changing Bundle Plan

Message 2 of 4
(1,642 Views)

I think you'll have to check with customer service on that one. It's something that will require a person to look up your account.

Here are links with all means to contact Verizon: http://www22.verizon.com/content/ContactUs/. (The Chat link will load after the page is fully loaded.)

shaby1
Contributor
Contributor
Posts: 1
Registered: ‎05-05-2011

Re: Changing Bundle Plan

Message 3 of 4
(1,469 Views)

Can someone tell me if our allowed to change your plan before the 30 days r up I called to change to the dvr free for life I try to change on day of and after had no results but the very next day my service went down for about 12 hours the whole thing what did I get for that nothing just credit for the time as a new customer that sucks especially since I referred three customers and two has already signed on they have received five customers though the refer a friend plan  I very disappointed with  triple play an still have time to drop them time Warner would have done much better as far as credit for the outage  very very disappointed  can anyone offer some advice      shaby1

ekellygirl
Contributor
Contributor
Posts: 1
Registered: ‎06-03-2011

Re: Changing Bundle Plan

Message 4 of 4
(1,364 Views)

You can do it at one year and if they are being nice that day when you check on it they may let you right away no problemo!

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