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Charged For Mayweather Fight I Didnt Order

Charged For Mayweather Fight I Didnt Order

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Contributor GeminiTwin
Contributor
Posts: 2
Registered: ‎05-19-2015
Message 1 of 2
(649 Views)
Verizon keep putting false chargers on my bill when i have a block on pay perview services. How can you over charge your customers an falsify their purchases this is not fair an its bad customer service. I wont be a customer for long if Verizon dont fix this
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Moderator Moderator
Moderator
Posts: 8,621
Registered: ‎03-18-2013
Message 2 of 2
(646 Views)

Hi GeminiTwin,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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